What Our Licensed Trainers Say

Taking Gloria's week-long course this summer (August 2006) truly changed my life. My paternal grandmother taught me about etiquette when I was very young and my interest has remained through all these years, including my love for books and movies (especially Gigi!) that have some connection with it.  The course itself covered a vast amount of material, but what is just as impressive is the connection that Gloria maintains with her trainees in the form of emails, updated information and swapping of ideas.

Personally, I found that after the course I was able to mix and mingle in situations where previously my shyness would have made it extremely uncomfortable.  I am now much more extroverted and willing--even eager--to find new groups and organizations with which I can connect.  On a professional level, the course has enabled me to integrate a long-standing love with my present profession as a professor of Romance Languages at Elmira College:  I have created and am teaching a course on Civility and Professional Protocol and Etiquette which has a long waiting list and, as a humanities course, should be welcomed for transfer credit at many other institutions.  A book on Academic Protocol for students, faculty and administration is in the outline stages, and I am seriously contemplating beginning a scholarly newsletter, journal and conference on these topics.

Gloria herself is a delight to be with: congenial, amusing, knowledgeable and extraordinarily organized.  I cannot say how grateful I am for this experience.—Lynne Diamond-Nigh, Ph.D., Professor of Romance Languages, Elmira College, Elmira, NY

I could write pages on what I learned from you, and have!  I loved walking in each morning to a new session.  They were always interesting, motivating, inspiring, but most of all, you made them fun.  I appreciated that you were organized and ready to go, and your smile never faltered.  You made the entire experience positive and your enthusiasm was contagious.  I couldn’t wait to get back and start putting what I’d learned into action in the classroom.  It’s been a win-win for everyone.  You’re the best and tops in your field.  I look forward to taking more of your training.
—Jackie Sanborn, Fullerton College, California

It has been such a pleasure spending time training with you.  My appreciation goes beyond what I can express in words.  Your passion for this industry is contagious, and I hope to deliver with the same focus and intent that you present.  Thank you for providing a new beginning to making a positive and healthy impact on society.
—Stephanie Malveaux, Texas

Chock-full of information” is how I would best describe this wonderful program.  In addition to the wealth of materials shared during the course, Gloria is the consummate facilitator and is extremely generous with regard to imparting from her fund of knowledge, tools, and resources.  I’ve certainly been enriched by the entire experience, and recommend it without reservation to other professionals.
—Lisa James, Trinidad and Tobago/Caribbean

Taking part in your Certification Program has been a wonderful opportunity to improve my business communication skills.  The contents of your course are extremely useful and easily adaptable to real business settings.  I find your protocol and etiquette materials a step ahead of the competition in both content and focus and I plan to share what I’ve learned and help others enjoy a prosperous and successful career.
—Dr. Suh, Myung Sun-Joy, Assistant Professor, Department of Tourism, Tamna University, South Korea

Your training materials, your expertise, and your willingness to share marketing ideas are exactly what I needed to bring my business to the next level.  I came away from the session with new ideas that I could immediately implement and use.  I would highly recommend your training program to anyone who asks.  Thanks again for a great program.
—Juanita C. Ecker, New York

We take great pride in the uniqueness of our training format and modules. It is my personal goal to train our licensees to be better than myself, and to help everyone make a positive difference in our society. I take pleasure in watching everyone succeed. We are a team.
— Gloria Petersen, President and Founder