“People are not your most important asset. The right people are. Whether someone is ‘the right person’ has more to do with character traits and innate capabilities than with specific knowledge, background, or skills.”
—Jim Collins, Author, "Good to Great"

The business environment is one of the most complex communication networks in the world. From nonverbal cues to international nuances, mistakes can cost you business or interfere with productivity, efficiency, or business results. Global Protocol^® offers courses that provide a complete set of knowledge and social skills to help individuals successfully navigate these potential minefields.

Use our Building Blocks to Achieve Professional Excellence to build a custom program that accomplishes all of your objectives. The Global Protocol^® training blocks provide the solid foundation, framework, and support that every individual needs to take their professionalism to the next level.

Tell us your training objectives and desired outcomes, and we will help you design a training program to match your needs. Contact us for a custom proposal at info@globalprotocol.com or call our toll free number: 866-991-2660.

Sample Blocks:

Block #1: Personal Empowerment Units:
An exploration into personal control, visual perception, and the power of influence. Unit topics include Personal Image Development, Body Language Cues, Business Dress, Civility in the Workplace, Office Politics, Diplomatic Control, and Unwavering Professionalism.

Block #2: Communication Style Units:
Different ways to communicate more effectively. Unit topics include Impressive Greetings and Introductions, Diversity Sensitivity, Conversation Skills, Business-Related Social Skills and Entertainment, and Crossing Cultural Barriers.

Block #3: Business Protocol and Etiquette Units:
Guidelines that assure success and prevent common mistakes. Unit topics include Gender, Age, Cultural Influences, Rules and Expectations, Meeting and Conference Protocol, Hi-Tech Etiquette, International Protocol, and Ethics.

Visit Public/Open Enrollment Seminars for an opportunity to experience our Chicago-based open-enrollment seminars or to gather ideas on how to combine different topics for a customized seminar.

A snapshot of possibilities:

I.      Customer Service/People Skills Module

a. Developing the Right People Skills:
Addresses personal attitudes and “best practice” approaches in a variety of situations.

b. Exhibit the Best Form of Diplomacy and Finesse:
Investigates diplomatic ways to handle sensitive or awkward situations to help maintain control and confidence.

c. Exemplary Customer Service:
Master the importance of listening skills, eliminating distractions, and reading body language cues.

II.       Basic Etiquette and Protocol Module

a. Professional Etiquette and Business Protocol:
Identifies our business culture as it relates to gender differences, cultural norms, and age-related expectations. 

b. Impressive Greetings, Introductions, Handshakes, and Business Card Exchange:
Shares formulas for rank-based introduction protocol, remembering challenging names, and keeping the conversation moving.

c. The Four-Stage Conversation Process:
Learn the stages of building relationships from the initial meeting to signing the contract. 

d. Office Diplomacy:
Strategies on how to maintain control and overcome office politics, personal agendas, and personality differences. 

e. Understanding the Protocol of Rank:
Identifies the protocol of rank as it relates to corporate executives, government/political officials, and military officers. 

f. Ethics, Diplomacy, and Civility in the Workplace:
Situational advice on how to avoid ruining reputations by utilizing diplomacy, integrity, and control.

III.      Meetings and Hi-Tech Module

a. Mastering Hi-Tech Communication Channels:
Identifies the pitfalls and offers techniques to improve phone and electronic messaging communication.

b. Hi-Tech Ethics:
Discover all the different ways confidentiality is at risk when using electronic devices in public places.

c. Meeting Protocol:
Establishes the protocols from planning to execution for making meetings effective and efficient. 

IV.      Perception:  Power, Presence, and Charisma Module

a. The Power of Perception and Connection:
Practical exercises for engaging personal power, developing an aura of presence, and experiencing the connection of charisma.

b. Business Dress Trends and Taboos:
Learn the secrets of power dressing and how to avoid mistakes that will cause you to lose visual credibility; features a strategic dress capsule and steps to enhance (or achieve) self-expression.

c. Image Development:
Discover how to apply personal presentation principles to enhance the visual impact that helps establish visual credibility or power. A head-to-toe appearance and posture approach.

d. Decoding Body Language:
Addresses the need for reading body language cues, responding appropriately, and displaying confident posture.

V.       Business Entertaining and Dining Tutorials

a. Mastering the Business Meal:
Learn how to transition from a casual meal to formal dining venues with ease and finesse.

b. Business Entertaining:
Identifies the various steps it takes to plan and execute a successful event.

c. Dining Tutorial:
Participants will develop their skill in handling various venues, common missteps, complicated place settings, and difficult foods while they dine. 

d. Mix and Mingle like A Pro
Discover how to be comfortable and effective at cocktail receptions and business-related social gatherings utilizing a three-step strategy. 

VI.      International Protocol Module

a. Cultural Etiquette:
Participants will learn the difference between relationship-driven and task-driven cultures and how to use this knowledge to its best advantage. 

b. Political and Country-Specific Greetings and Tips for Conversation:
Learn greeting and conversation protocols, including rank-based introductions and forms of address, identifying social status, handling challenging names, and transitioning from handshake to exchanging business cards.

c. Nuances and Idioms: Gestures, Postures, and Phrases to Avoid:
Presents country-specific cultural nuances and training on how to utilize diplomatic words and phrases to maintain control while avoiding gestures and postures with mixed meanings. 

d. International Visitors
Practical steps for receiving international visitors, recognizing cultural expectations, and utilizing a briefing and debriefing process.

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Attention:
Clients and Seminar Participants

For an extra copy (PDF format) of your Seminar Handout or Workbook,
follow the “Click to download” links below.

Contact your event organizer for your download access code. Only organizations that have secured “reprint permission” are listed. (If you need an extra copy of your customized Career Aid, e-mail us at info@globalprotocol.com with the title of your Career Aid and date of the presentation.)

Lexus
Dress for Success and Business Protocol with Tutorial Lunch
Click to download

Lexus
Business Etiquette and Protocol: Achieving Professional Excellence
Click to download

Social Security Administration/Denver
How to Harness Your Personal Power, Presence, and Charisma
Click to download

American Airlines
Business Etiquette & Protocol: Mastering the Social Side of Business
Click to download

APRC (Automotive Public Relations Council)
Crossing Cultural Social Barriers
Click to download

Center for Workplace Innovations
Attain Professional Excellence with Business Etiquette and Protocol
Click to download

Edamerica
Business Etiquette and Protocol Basics Everyone Should Know
Click to download

Ennis Knupp & Associates
Business Etiquette and Protocol with Dining Tutorial
How to Develop the Aura of Professional Presence
Click to download

Heartland Spa
How to Capture the Aura of Your Presence and Magic of Charisma
Click to download

Hospitality Sales and Marketing International
International Protocol: Crossing Cultural Barriers in the Hospitality Industry
Click to download

Illinois Parks and Recreation Assoication
How to Achieve Professional Excellence
Crossing Cultural Barriers in the Workplace
Click to download

Insititute of Internal Auditors
Understanding and Improving Cross Cultural Interactions
Click to download

Microsoft Corporation
Successful Entertaining: From Planning Events to Dining Like a Master
Click to download

National Association of Credit Managers
New Rules for a Techo World
Click to download

Price Waterhouse Cooper
Harness Your Personal Power: An Interviewing Strategy
Click to download

Schenck Business Solutions
Leadership Begins with Visual Reassurances
Click to download

Social Security Administration Diversity Conference
Business Protocol
How to Harness Your Personal Power, Presence, and Charisma
Click to download

Young Presidents Organization
Mastering The Social Side of Business to Successful Interviewing
Click to download